Marcus Chen - Airport Pin

What does airport ambassador do

Airport ambassadors — it’s one of those jobs most people walk right past without thinking about. I know I did for years. Then I got...

I was sitting at O’Hare last year during a weather delay — one of those situations where nobody knows anything and everyone’s staring at the...

A friend asked me this the other day — like, literally just “what are those boards at the airport called?” — and I realized that...

I have a weird thing about airport information boards. Every time I’m in a terminal, even if I already know my gate, I stop and...

I worked with a regional carrier’s IT team for a stretch a few years back, and honestly, even people inside the industry sometimes can’t explain...

I spent a couple years working adjacent to airport operations (IT side, not the glamorous stuff), and even I had to piece together how all...

Half of it’s outdated, half of it’s written by people who clearly haven’t set foot on a plane since 2006. So here’s my take, from...

I remember when airports were basically just a building you sat in until your plane showed up. Now some of them feel like small cities....

I used to think I was a pretty seasoned flyer until I showed up at an airport I hadn’t been to in two years and...

I fly maybe eight or ten times a year for work, and I still manage to get turned around in airports I’ve been to before....